This repair shop is like finding a unicorn: honest mechanics that don't try to sell you new tires when all you want is an oil change. My issue was more complex than I initially thought. I was skeptical when the mechanic said that my tensioning pulley was shot and that I needed a new serpentine belt. However, he brought me into the work area, demonstrated what was wrong and explained that it wasn't a good idea to put off repairing it. Later, he came to me in the waiting area with the worn part in hand and I heard for myself the clicking of the worn bearing. Also, owner Brian Bisbee was able to find a much less expensive alternator for my car by shopping around his various suppliers. While I was waiting for my car to be fixed, I overheard numerous interactions and in every case they went out of their way to explain to customers what they were doing and the options available. Terrific customer service, honesty and integrity, and they don't fix what isn't broken. I cannot recommend Bisbee Automotive and Tire highly enough.